How to Intentionally Foster Resilient Individuals and Workplaces as We Settle into Our “Next Normal”

Book Club Session 4 Recap

During our fourth and final session of our virtual book club for Rehumanizing the Workplace, we convened to discuss lessons learned from the book and how we can apply what we’ve learned during this pandemic to be positioned to be stronger, better versions of ourselves and have future-ready, resilient organizations. We spent a great deal of time exploring what it takes to be intentional to create a culture and environment where everyone can show up fully human and thrive.

Here is a summary of some of the collective wisdom that emerged from the book club community:


  • Thriving Organizations Don’t Happen By Accident. The businesses that are effectively navigating these VUCA (volatile, uncertain, complex, and ambiguous) waters are anchoring on their purpose (part of the Build a Lighthouse principle we discuss in our book) and using that to help provide clarity, calm and a renewed sense of energy in the midst of the storm. They create deliberate practices to keep their core values at the forefront and act as guiding principles for everyone to be able to show up as leaders. They don’t jump to quick fixes or Band-Aid approaches. Instead, these businesses are leaning into the discomfort, having the difficult conversations they need to have, and using their purpose and values to pivot and chart a new course. As one community member put it, we must move away from “random acts of culture”!


  • Being Intentional with Communication Matters! Yes, it’s important to be clear, transparent and deliberate with the information we communicate to people. After all, in the absence of it, our minds fill in the gaps with stories – that are usually full of unnecessary worry, judgment and self-protection. Even more important during these times (and in the months ahead) is to LISTEN. Before we jump into agendas and opting for efficiency, we must remember we are HUMAN. Riding this rollercoaster of COVID-19 has ups and downs that we must acknowledge. If you haven’t already, start making listening sessions a common practice (we outline how to do this in the book); during these sessions you ask questions and then simply listen (no solutions, no problem-solving) to understand what it’s like for people, what they’re experiencing and what they need to show up as a leader.


  • We Must Be Thoughtful About Fostering Ongoing Human Connection. The need to be physically separated in the midst of the pandemic has illustrated how important honoring our DNA as humans is; we are neurobiologically hardwired for connection. Many people have created practices to check in with people regularly and expand meetings, huddles and virtual gatherings to include a broader group of people. When people feel safe, cared for and connected, they are more effective. One simple, yet powerful example is Envision (one of the companies we feature in the book); their leadership wrote a love letter to all Envisioners expressing their gratitude and appreciation. Even as businesses slowly adapt to whatever their next normal is, we need to continue to recognize the value of making time for thoughtful human connection throughout our work week.


  • We Have to Recognize That the Health of Organizations is Inextricably Interconnected to the Health of its People. With people’s home and work lives becoming sometimes chaotically intertwined these days, it has brought to light how critical it is to recognize and honor the importance of fostering work-life harmony. For people who have been working at home, we must recognize that this may have caused excess stress and trauma; not everyone has a physically and psychologically safe home environment. We bring our personal experiences into the work environment (and vice-versa). What we each need in order to show up as our best, fully authentic selves varies greatly. So we need to create fearless environments and then listen to people to find out what they need and what is meaningful to them.


  • We Must Pivot How We Support Individual Wellbeing. We know that human beings are hardwired to rebel when we’re told what to do and our autonomy is compromised. Just look at what’s happening with some of the reaction to restrictions being put in place. If we think the reaction will be any different in forcing people to jump through hoops in the name of supporting their health and wellbeing, we’re seriously misguided. Just as every business has had to pivot in the face of COVID-19, so must employee wellness/wellbeing efforts. It’s a great opportunity to move away from dehumanized “Wellness or else” programs and hit the reset button. (I recently wrote an article on what worksite wellness needs to look like on the “other side” of the pandemic). Unfortunately, we’re already seeing some vendors double down on their pre-pandemic strategies under the claim that healthier employees have stronger immune systems and are therefore at lower risk of being adversely affected by the virus. Let’s hope that common sense, science, and sanity prevail instead!


As we wrapped up four weeks of incredible connection, community-building and thoughtful discussions, we asked people to share one thing they are going to do differently or apply based on the book club discussions. I am incredibly energized, inspired and humbled by this community!

Here are some of the takeaways people shared:

  • I am going to start thinking of myself as a leader – even though my role with the company doesn’t define it as one in the traditional sense. Who cares! I can be a better leader than some of the designated ones.
  • Self-gratitude journaling nightly
  • Going to work on developing and communicating the key principles for what it takes to have quality leadership
  • Help create fearless environments by listening and supporting vulnerability
  • Commit to influencing change and be a Lighthouse for others!
  • Push the boundaries of my comfort level to connect with people who can help me learn and grow.
  • Be brave in sharing.
  • Continue reading, learning, and ensuring this conversation continues within our executive team and board.
  • Be more confident with having a human-focused approach and speaking up about it. It helps so much to know that there are other human-focused HR leaders out there.
  • Take more action and speak up to create social change in the workplace
  • Keep advocating for the user – the HUMAN voice
  • Encourage people to show as a leader, regardless of their job title
  • Apply an Outward vs. an Inward mindset and find connections to people
  • I’m inspired to be with like-minded people and hope we continue to tie wellbeing to culture and climate


For those of you who could not participate in our live book club sessions, I hope these recaps are insightful for you. And remember that you can use the discussion guide to foster your own learning or start your own book club and share your insights with others.

We’d love to hear from you…

How are you leveraging (or planning to leverage) the principles in the book to show up as a leader right and influence positive change?


Please comment or drop us a note. This is not a solo journey! Be in community. Give yourself and others grace. And be a bright spot in someone’s day as you lead and influence positive change.


Stay HUMAN. Stay connected. Stay safe. Show Up as a Leader.


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